This Service Delivery Policy explains how Sleep Well Hub ("we", "us", "our") delivers our services, including one-to-one coaching, hypnotherapy, CBT(I) Plus, Sleep workshops, and digital content.

 

As we are a service-based business, we do not ship physical goods. Therefore, traditional shipping rates and physical delivery times do not apply.

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1. Booking and Consultation

All new individual clients must begin with a free 15-minute consultation except for Workshops. Once you decide to proceed with a paid service or programme, we will agree on a schedule of sessions. Your booking is confirmed once payment (or an agreed deposit) is received and you receive a confirmation email from us.

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2. Delivery of Online and In-Person Sessions

•Online Sessions: Most of our services, including one-to-one coaching and hypnotherapy, are delivered remotely via secure video conferencing (e.g., Zoom or Microsoft Teams etc.). You will receive a link to join your session at least 24 hours in advance via email. It is your responsibility to ensure you have a stable internet connection and a quiet, private space for the duration of the session.

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•In-Person Sessions: If we agree to conduct sessions or corporate workshops in person, the location, date, and time will be explicitly stated in your booking confirmation or corporate contract.

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3. Digital Content and Resources

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If your programme includes access to digital resources (such as our Exclusive Sleep Issues Check Sheets, audio recordings, or PDFs):

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•Delivery Method: Digital content will be delivered via email or made available through a secure download link.

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•Delivery Timeframe: Access to digital content is typically granted immediately upon successful payment or subscription, or within 24 hours of your first session, unless otherwise specified.

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•Loss of Cancellation Right: Please note that by agreeing to download or stream digital content immediately, you acknowledge that you will lose your 14-day statutory right to cancel once the download or stream begins.

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4. Corporate and B2B Services

 

For our B2B Sleep Programs, Sleep Workshops, and Sleep Consultancy services, delivery timelines, project milestones, and reporting dates will be defined in a bespoke Statement of Work (SOW) or corporate contract agreed upon prior to commencement.

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5. Rescheduling and Cancellations

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We understand that life happens. If you need to reschedule a session, we ask for at least 48 hours' notice. For full details on our cancellation and refund rules, please refer to our [Refund Policy] and [Terms & Conditions].

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6. Contact Us

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If you have any questions about how your services will be delivered, please contact us at:

•Email: mark@sleepwellhub.co.uk

•Phone: +44 07939 557029