Privacy Policy
Legal Disclaimer
Privacy Policy for Sleep Well Hub
Last Updated: 19 March 2026
Welcome to the privacy policy for Sleep Well Hub.
Typhon Enterprises Ltd respects your privacy and is committed to protecting your personal data.
This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or use our online ticketing platform, and tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are Purpose of This Privacy Policy
This privacy policy aims to give you information on how Typhon Enterprises Ltd collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a ticket, sign up for our newsletter, or take part in our services.
This website is not intended for children and we do not knowingly collect data relating to children.
Controller
Typhon Enterprises Ltd (trading as Sleep Well Hub) is the controller and responsible for your personal data (collectively referred to as "Company", "we", "us" or "our" in this privacy policy).
Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
•Full name of legal entity: Typhon Enterprises Ltd
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•Email address: mark@sleepwellhub.co.uk
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•Postal address: 4 Hereward Way, Wethersfield, Essex CM7 4EG, UK
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•ICO Registration Number: ZB877976
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
•Identity Data includes first name, last name, username or similar identifier, and title.
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•Contact Data includes billing address, delivery address, email address and telephone numbers.
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•Financial Data includes payment card details. Please note that your payment details are processed directly by our third-party payment processors (Stripe and PayPal) and we do not store full credit card information on our servers.
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•Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
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•Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
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•Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.
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•Usage Data includes information about how you use our website, products and services.
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•Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
•Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:â—¦purchase tickets through our platform;â—¦subscribe to our service or publications;â—¦request marketing to be sent to you; or give us feedback or contact us.
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•Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We use Google Analytics to help us understand how visitors engage with our website.
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•Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
Technical Data from analytics providers such as Google based outside the UK. Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Ticket Tailor, Stripe, and PayPal based inside or outside the UK.
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
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•Where we need to perform the contract we are about to enter into or have entered into with you (e.g., processing your ticket purchase).
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•Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
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•Where we need to comply with a legal obligation.
Purposes for Which We Will Use Your Personal Data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer or ticket buyer(a) Identity<br>(b) Contact Performance of a contract with you To process and deliver your order including:<br>(a) Manage payments, fees and charges<br>(b) Collect and recover money owed to us(a) Identity<br>(b) Contact<br>(c) Financial<br>(d) Transaction<br>(e) Marketing and Communications(a) Performance of a contract with you<br>(b) Necessary for our legitimate interests (to recover debts due to us)To manage our relationship with you which will include:<br>(a) Notifying you about changes to our terms or privacy policy<br>(b) Asking you to leave a review or take a survey(a) Identity<br>(b) Contact<br>(c) Profile<br>(d) Marketing and Communications(a) Performance of a contract with you<br>(b) Necessary to comply with a legal obligation<br>(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Technical<br>(b) Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)To deliver relevant website content and advertisements to you(a) Identity<br>(b) Contact<br>(c) Profile<br>(d) Usage<br>(e) Marketing and Communications<br>(f) Technical Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)Promotional Offers from Us We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you.
This is how we decide which products, services and offers may be relevant for you (we call this marketing).You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
We only send newsletters if you have explicitly opted in.
Opting Out You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Cookies You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
We use Google Analytics to monitor website traffic and usage.
5. Disclosures of Your Personal Data
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We may share your personal data with the parties set out below for the purposes set out in the table above.
•Service Providers: We use third-party service providers to facilitate our services, including:
Ticket Tailor: For managing our online ticketing platform and event registrations.
Stripe and PayPal: For processing payments securely.
Google Analytics: For tracking and reporting website traffic.
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•Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
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•HM Revenue & Customs, regulators and other authorities: Acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
How Long Will You Use My Personal Data For?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
•Request access to your personal data (commonly known as a "data subject access request").
•Request correction of the personal data that we hold about you.
•Request erasure of your personal data.
•Object to processing of your personal data where we are relying on a legitimate interest.
•Request restriction of processing of your personal data.
•Request the transfer of your personal data to you or to a third party.
•Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us at mark@sleepwellhub.co.uk.
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No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we could refuse to comply with your request in these circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit to Respond
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We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.